GENERAL CONDITIONS OF USE
ELEMENTOS CREATIVOS, S.L. (hereinafter, LEKKID) offers you goods and products advertised on our website, in accordance with the following General Conditions of Use (hereinafter, the “General Conditions”).
If you have any questions regarding the General Conditions, you can contact us by e-mail (firstname.lastname@example.org) or by post at Carrer Sant Màrius 13, Barcelona. 08022 – Barcelona.
These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products.
2. TYPES OF PRODUCTS
The products offered, along with their main characteristics and price, are displayed on the screen. LEKKID reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, LEKKID may, at any time, add new products and/or services to those currently offered. Likewise, LEKKID reserves the right to withdraw or cease to offer, at any time, and without prior notice, any of the products.
In order to make a purchase it is not compulsory to register, but it is necessary to fill in a form where personal details must be provided in order to manage the commercial relationship. However, the page has a registration section so that customers can have their purchase history or make future purchases without having to re-enter their data, giving the person concerned a user name and password, which will identify and enable them personally to access their session.
The offers presented by LEKKID are valid within the limit of available stocks. LEKKID reserves the right to modify the range of its products according to the difficulties imposed by its suppliers.
The acquiring User will be absolutely responsible for the use he or she makes of the acquired good, exonerating LEKKID from any responsibility derived from any damage that may be caused by any correct or incorrect use of the contracted good.
3. AVAILABILITY AND REPLACEMENTS
LEKKID aims to guarantee the availability of all products advertised through the Website. However, in the event that any product ordered is not available or if it is out of stock, the customer will be informed within 24 hours of placing the order. In the event that the product is not in stock when the order is placed, the customer will be informed as soon as possible in order to find a solution that is satisfactory to the customer. In the event of unavailability of all or part of the order, the refund of the products not served will be made within a maximum period of 14 calendar days with the same means of payment used in the purchase.
4. PURCHASING AND CONTRACTING PROCESS
Once the products that the client wishes to purchase have been selected, these will be automatically added to the “shopping cart”. The client is free to access this cart at any time, where he or she will have the possibility of removing the previously selected products (in whole or in part) or adding the quantities he or she wishes.
The supplier will send the products to the LEKKID distribution warehouse, from where the orders will be sent to the address designated by the client at the time of contracting according to the chosen modality. Each time an order is to be sent, the buyer will receive an e-mail informing him/her of the departure of his/her goods from the distribution warehouse. The scope of delivery includes the following areas: Spain (Peninsula), any country in the European Union – except the following territories: Ceuta/Melilla, to the Canary Islands (Spain), nor to Madeira or the Azores (Portugal), Germany, France, Holland, Belgium or Austria -, and to the United States of America.
FORMS AND DELIVERY TIMES
Orders will be delivered to the customer through courier or parcel service companies. The order will be considered delivered when the carrier has delivered the package to the customer, and the customer signs the delivery receipt. It is the customer’s responsibility to check the state of the goods on receipt and to indicate any anomalies on the delivery receipt.
The packages will be sent through the companies that LEKKID considers appropriate at all times, in order to guarantee the best transport and delivery service. The delivery time will be between 5 and 7 working days from the time they leave the LEKKID warehouse. LEKKID will not be responsible for any delay that may occur during the course of the shipment, nor will any claims be accepted.
6. PRICE, TAXES AND EXPENSES
The price of each of the goods will be clearly determined on the Website and the price published at the time of the order will apply. The prices of the products will be expressed in Euros, unless otherwise stated, and the final cost of the purchase will be communicated to the customer in the electronic purchase process before the customer formalises his or her acceptance.
– The products have the VAT included.
– The applicable VAT rate will be the one legally in force at any given time, depending on the specific article in question.
– Shipping costs: shipping costs are not included in the prices of the products displayed on the Website and will be paid by the customer. This minimum price will be informed during the purchase process and may vary according to promotions and special purchase offers. The shipping costs will be added to the total amount which may vary according to the rates of the transport companies and which will be informed at the time of purchase. Shipping costs include packaging, handling and shipping.
– Return costs: Returns are associated with return and management costs that will be paid by the customer. Please note that in the event of a return we will be authorised to charge you for any costs we may incur in making the return. For further information on returns, please see point 8. Return and Withdrawal Policy.
– Other additional costs: In cases where the payment of the products is made through payment platforms, the customer will assume the commission that this platform determines as management costs.
7. PAYMENT METHODS
We offer you the following payment methods: bank transfe or credit/debit card.
You can pay immediately through secure payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment type. Both personal and banking data will be protected with all the security measures established by the Organic Law on Data Protection 03/2018. LEKKID accepts payments with VISA, Verified by VISA, MasterCard and MasterCard SecureCode. When placing the order, the customer will provide his or her card details, which will be stored directly on Redsys during the purchase process. LEKKID does not store information regarding credit cards. For internal reasons of the Organization, collection management is carried out through Redsys, without any significance for the client.
Once the payment has been made, we inform you that the subject of the client’s bank statement for this operation will appear as “Online Purchase”.
8. RETURN AND WITHDRAWAL POLICY
According to the regulations, the consumer and user will have the right to withdraw from the contract for a minimum period of 14 calendar days, from the date on which he or she has received the last product of the order, without the need to indicate the reason and without incurring any penalty or cost, except for those provided for in articles 107.2 and 108 of Royal Decree 1/2007, of 16 November, which approves the aforementioned text of the General Law for the Defence of Consumers and Users.
In order to exercise the right to withdraw from a product, it is essential that it is in perfect condition, with its original packaging and all its accessories. As established in the regulations, the right of withdrawal will not be applicable to contracts that refer to
– The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
– The supply of goods which are liable to deteriorate or expire rapidly.
– The supply of goods which, having regard to their nature, have become mixed with other goods after their delivery.
The client shall have a period of 14 calendar days from the day of receipt of the goods or product ordered to inform LEKKID of their wish to withdraw from the contract. The consumer must inform LEKKID of his decision to withdraw from the contract by sending it to the e-mail address email@example.com. LEKKID will communicate to the consumer via e-mail an acknowledgement of receipt of the withdrawal and the address of dispatch.
Once the request to exercise the right to withdraw from the contract has been received, the client will proceed to return the product or products delivered to the destination indicated in the acknowledgement of receipt, within a maximum period of 14 calendar days. The customer will bear the shipping costs, as well as those provided for in articles 107.2 and 108 of RD1/2007, of 16 November.
At the same time, once the request to exercise the right of withdrawal from the contract has been received, LEKKID will proceed to refund the amount already paid by the client within a maximum period of 10 calendar days by means of the same means of payment used by the client. LEKKID reserves the right to withhold the refund until the goods have been returned.
LEKKID reserves the right not to accept returns of issued orders.
CANCELLATION OF THE ORDER
The customer has the right to cancel the order as long as it has not left the warehouse. In this case, LEKKID will refund the amount paid by the customer. In addition, the customer will be charged the corresponding costs to manage the return of the money.
The client must inform LEKKID by sending an email to firstname.lastname@example.org, the order number to be cancelled.
ORDER DELIVERY ERROR
In cases where a product is delivered that does not conform to the order, the client must contact LEKKID immediately by e-mail at email@example.com, providing the product and order details. Shipping costs will be charged to LEKKID.
The guarantee does not include deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, incorrect installation, or materials subject to wear and tear due to normal use. Neither are included in the guarantee defects due to not following the instructions indicated on the website of each product or in the basic operating instructions that the product includes at the time of delivery, among others.
To process a guarantee, you must contact LEKKID by e-mail at firstname.lastname@example.org indicating your order number and describing the problem. The warranty confirmation e-mail from LEKKID will indicate the collection process.
If the client decides to exercise the right to guarantee the product, if the product is in good condition, but does not keep the original packaging (box, plastic or wrapping) and/or accessories such as the charger, cable or any other originally carried, the guarantee will not be accepted. If the product in question, its packaging and accessories are in perfect condition, it will be replaced by the same product. If the product is not in stock, the terms defined in section 5 will apply. AVAILABILITY AND REPLACEMENT of this document.
The guarantee period for the products offered on the Website will be 2 years.
Shipping costs in the case of guarantee will be paid by LEKKID or in the case of dealing with the brand will depend on the conditions of the guarantee.
10. LIABILITY AND EXCLUSION OF LIABILITY
Unless otherwise expressly provided for in these General Conditions, the liability of LEKKID is excluded for product failure or personal injury caused by misuse of the product.
LEKKID cannot be held responsible for the non-fulfilment of the contract concluded in cases of force majeure, disturbance or total or partial strike, in particular of the postal services and means of transport and/or communications, flood or fire.
11. CUSTOMER SERVICE AND COMPLAINTS
In order to make a complaint or suggestion to LEKKID, the client should contact the customer service department by sending an e-mail to the Customer Service: email@example.com. At the end of this document, you will find both an orientation form to proceed with the complaint and the suggestion.
12. INVALIDITY AND PARTIAL NULLITY
If any of the provisions set out in these General Conditions were to be considered null and void (in whole or in part) by any court, tribunal or competent administrative body, such nullity or voidability shall not affect the other provisions, which shall remain in full force and effect.
13. APPLICABLE LAW AND COMPETENT JURISDICTION
These General Conditions shall be governed, both for their interpretation and their execution, by Spanish law. The courts of the city of Barcelona shall have sole jurisdiction in the event of any dispute of any nature or problem arising from the formalisation, execution or interpretation of any sales contract concluded between ELEMENTOS CREATIVOS, S.L. and a client, provided that the latter is not considered a consumer, in accordance with the definition contained in the current law for the defence of consumers and users.
The User declares to have read, understood and accepted these conditions in their entirety.